Shipping & Returns

Every piece of jewelry leaves our workshop packed with the greatest care and attention.

Read everything you need to know below.

Payment & Shipping

Shipping and delivery dates

All of our collections, including wedding rings, are made in our own workshop. We require a maximum of 15-20 working days to 3D draw, print, cast and where required, have a hallmark stamped in your jewelry. The exact production time depends on the chosen finish and possible engraving. In some cases shipping time can be faster, please contact us about this. The mentioned production time does not include shipping time. Please check the estimated shipping time for your country below.

We ship all orders by registered mail via PostNL or DHL. As soon as your order is registered, you will receive a track and trace code with which you can track your order. After receiving this code, your order will be delivered to your home within The Netherlands and Belgium within 1 to 2 working days.

Shipping outside of The Netherlands and Belgium

We offer worldwide shipping! Please see the table below for an overview of our worldwide shipping and delivery costs.

Shipping costs

We do not charge shipping costs within the Netherlands and Belgium. Free shipping applies to all other EU countries for orders over €250.

Country	Shipping costs	Delivery	Shipping service
The Netherlands	Free shipping	1-2 working days	PostNL/DHL
Belgium	Free shipping	1-2 working days	PostNL/DHL
Europe (EU)	€6,95 Free shipping for orders over €250	2 – 8 working days	PostNL/DHL
Europe (Non-EU)	€12,95	2 – 10 working days	PostNL/DHL
Rest of the world	€22,95	4 – 12 working days	PostNL/DHL

*The correct amount will be calculated during checkout after entering your shipping location.

Please note: Due to the corona virus, there is currently a delay in delivery services. It is possible that your order will take a bit longer than planned.

Import duties and taxes

All prices include 21% VAT. Dutch VAT will lapse for shipping outside the EU. If you live outside the EU, it is possible that your order is subject to local VAT and / or (import) taxes. These are for your own account. Due to complicated regulations, we cannot calculate and charge these additional costs in advance.

If an order is not accepted, additional shipping costs, import duties and return costs are also for your own account.

Placing an order with multiple items

If you place an order with more than one item, we will stick to the delivery time of the item with the longest delivery date. If you want to receive one of the items earlier, please contact us.

Payment options

We offer the following payment options:

Buy now pay later with Klarna (Payment method only available to customers in The Netherlands)

iDeal (Payment method only available to customers in The Netherlands)

Credit card (Visa, Mastercard, American Express)
Maestro

PayPal
Bancontact (Available to customers in Belgium)

Returns

All custom-made and personalized jewelry is not eligible for return. If a mistake has been made during the production process, we will of course look into this and offer a suitable solution. Please contact us about this. All other jewelry is eligible for returns within 30 days from the delivery date. To return an item, please contact us via our email address: [email protected]. Please state your name, order number and the reason for return (not mandatory, but we would like to hear what we can improve). You will receive a return form from us within 1 working day. Fill this in completely and send it together with the item(s) you wish to return to the following address:

BWR
PRIPAR00005089
Laan van Waalhaven 139A
2497GK Den Haag
The Netherlands

The return process takes approximately 10 business days* and you will receive an e-mail confirmation as soon as we have received your returned item(s). The amount will be refunded to you within 3 working days following receipt of the return shipment. If you paid by credit card, the amount will be refunded to you within 5 working days. Please be aware that the customer is responsible for paying the shipping costs of the returned item(s).

*Returns from outside of the EU can take longer than 10 business days to process.

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